Contact Us
We're here to help with orders, delivery, returns and questions
Have a question about an order, a product, a delivery or a refund? The fastest way to reach the PK Bazaar team is WhatsApp. We are a small, hands-on team — when you message us, a real person replies.
Response Hours
We reply to messages every day, typically between 10:00 AM and 10:00 PM (Pakistan Time). Messages sent outside these hours are answered the next morning. During busy sale periods replies may take a little longer — thank you for your patience.
Please Include Your Order Number
To help us help you faster, always include your PK Bazaar order number (for example: PKB-261019-7A3F) in your message. You can find it in your order confirmation and in the Orders section of the app.
Also useful to include:
- The product name you're asking about
- Photos or an unboxing video, for damaged or wrong-item claims (see the Refund Policy)
- Your delivery city so we can check courier status
What We Can Help With
- Order status and delivery updates
- Returns, replacements and refunds
- Product questions before you buy
- Privacy or data requests (see our Privacy Policy)
- Website or app issues
Business Details
PK Bazaar is an online store serving customers across Pakistan with home delivery and Cash on Delivery. We do not operate a walk-in retail shop — all orders are placed through this website or the PK Bazaar app.